No matter how hard you try, there will always be clients that have legitimate (and not so legitimate) complaints that damage your relationship. Following are 4 steps for repairing the relationships that you truly value. 1. Listen and Apologize Start by asking a simple open-ended question, such as “How can I help you?” and then listen without interrupting. Once the client is finished, it’s time for a sincere apology. Remember that until the client has finished their story, a