It’s important to get periodic feedback from clients on what you are doing well, what you need to work on, and what the next performance goal should be. A five-minute conversation once a month should suffice. For most people, the very thought of this is terrorizing, but as with all analytics, the terror diminishes with frequency. Getting Past Fear of Feedback One of the biggest obstacles to excellence is fear of feedback. We’re afraid to know the truth for many reasons – ofte